Privacy Policy - Terms and Conditions

Privacy Policy

Effective Date: 3/14/2025

1. Introduction 

Welcome to ProHelpNow a LGM Partners Brand. ("we," "our," or "us"). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website and use our services. 

2. Information We Collect We may collect the following types of information: 

• Personal Information: Name, email address, phone number, payment details, and any other information you provide when registering or using our services. 
• Technical Information: IP address, browser type, device information, and usage data collected through cookies and analytics tools. 
• User-Generated Content: Any information you provide in reviews, feedback, or interactions with tradespeople. 

3. How We Use Your Information We use your information to: 

• Provide and improve our services. 
• Process transactions and payments. 
• Communicate with you regarding your account and support inquiries. 
• Analyze usage patterns to enhance the user experience. 
• Comply with legal obligations. 

4. How We Share Your Information We do not sell your personal data. However, we may share your information with: 

• Service Providers: Payment processors, cloud storage providers, and analytics services. 
• Tradespeople: Limited user information is shared with tradespeople to facilitate consultations. 
• Legal Authorities: If required by law or to protect our rights and prevent fraud. 

5. Data Security We implement industry-standard security measures to protect your information. However, no method of data transmission is 100% secure, and we cannot guarantee absolute security. 

6. Your Rights and Choices 

• Access & Correction: You can review and update your personal information in your account settings. 
• Opt-Out: You may opt out of marketing communications at any time. 
• Data Deletion: You can request deletion of your account and personal data by contacting us. 

7. Cookies and Tracking Technologies We use cookies to improve user experience, analyze website traffic, and personalize content. You can control cookie settings through your browser. 

8. California Residents – Your CCPA Rights If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA): 

• Right to Know: You can request details about the categories and specific pieces of personal information we collect and how we use them. 
• Right to Delete: You can request deletion of your personal information, subject to certain legal exceptions. 
• Right to Opt-Out: We do not sell personal information, but you have the right to opt out of certain data-sharing activities. 
• Non-Discrimination: Exercising your CCPA rights will not result in discriminatory treatment. 

To exercise your CCPA rights, please contact us at [Contact Email] with the subject “CCPA Request.” We may require you to verify your identity before processing your request. 

9. Changes to This Privacy Policy We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. 

10. Contact Us If you have any questions about this Privacy Policy, please contact us at Info@prohelpnow.com.