Our Policys & Terms.
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Terms of Service
Effective Date: 3/14/2025
1. Introduction
Welcome to ProHelpNow, A LGM Partners, LLC Brand (“we,” “our,” or “us”). These Terms of Service govern your access and use of our platform, whether you are a consumer or a tradesperson. By using our services, you agree to comply with these terms.
2. Definitions
– Consumer: A user who seeks consultation or services from a tradesperson.
– Tradesperson: A user who provides consultation or services through our platform.
– Platform: The website and mobile applications operated by ProHelpNow.
3. Eligibility
– Consumers and tradespeople must be at least 18 years old to use our services.
– Tradespeople must pass our vetting process before offering services.
– Users must provide accurate and complete registration information.
4. Use of Services
– Consumers may request consultations and pay for services through the platform.
– Tradespeople must honor scheduled appointments and provide services in a professional manner.
– Any misuse of the platform, including fraud, harassment, or misrepresentation, is strictly prohibited.
5. Payments & Fees
– Consumers agree to pay all fees associated with booked consultations.
– Tradespeople agree to platform fees deducted from their earnings.
– Payments are processed securely through Stripe
Stripe Privacy Policy can be found at https://stripe.com/privacy.
– Refunds and disputes are handled per our refund policy.
6. Consumer Responsibilities
– Provide accurate information when booking services.
– Engage respectfully with tradespeople and follow safety guidelines.
– Report any issues or disputes promptly.
7. Tradesperson Responsibilities
– Accurately represent skills, experience, and qualifications.
– Deliver high-quality service and maintain professionalism.
– Comply with local laws, industry regulations, and safety standards.
8. Limitation of Liability
– We do not guarantee the quality or outcome of services provided by tradespeople.
– We are not liable for any direct or indirect damages resulting from the use of our platform.
9. Termination & Suspension
– We reserve the right to suspend or terminate any account that violates these terms.
– Users may close their accounts at any time by contacting support.
10. Changes to Terms
– We may update these Terms of Service from time to time. Continued use of the platform constitutes acceptance of the revised terms.
11. Contact Information
For any questions or concerns, please contact us at Info@prohelpnow.com.
Privacy Policy
Effective Date: 3/14/2025
1. Introduction
Welcome to ProHelpNow a LGM Partners Brand. (“we,” “our,” or “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website and use our services.
2. Information We Collect We may collect the following types of information:
- Personal Information: Name, email address, phone number, payment details, and any other information you provide when registering or using our services.
- Technical Information: IP address, browser type, device information, and usage data collected through cookies and analytics tools.
- User-Generated Content: Any information you provide in reviews, feedback, or interactions with tradespeople.
3. How We Use Your Information We use your information to:
- Provide and improve our services.
- Process transactions and payments.
- Communicate with you regarding your account and support inquiries.
- Analyze usage patterns to enhance the user experience.
- Comply with legal obligations.
4. How We Share Your Information We do not sell your personal data. However, we may share your information with:
- Service Providers: Payment processors, cloud storage providers, and analytics services.
- Tradespeople: Limited user information is shared with tradespeople to facilitate consultations.
- Legal Authorities: If required by law or to protect our rights and prevent fraud.
5. Data Security We implement industry-standard security measures to protect your information. However, no method of data transmission is 100% secure, and we cannot guarantee absolute security.
6. Your Rights and Choices
- Access & Correction: You can review and update your personal information in your account settings.
- Opt-Out: You may opt out of marketing communications at any time.
- Data Deletion: You can request deletion of your account and personal data by contacting us.
7. Cookies and Tracking Technologies We use cookies to improve user experience, analyze website traffic, and personalize content. You can control cookie settings through your browser.
8. California Residents – Your CCPA Rights If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):
- Right to Know: You can request details about the categories and specific pieces of personal information we collect and how we use them.
- Right to Delete: You can request deletion of your personal information, subject to certain legal exceptions.
- Right to Opt-Out: We do not sell personal information, but you have the right to opt out of certain data-sharing activities.
- Non-Discrimination: Exercising your CCPA rights will not result in discriminatory treatment.
To exercise your CCPA rights, please contact us at [Contact Email] with the subject “CCPA Request.” We may require you to verify your identity before processing your request.
9. Changes to This Privacy Policy We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
10. Contact Us If you have any questions about this Privacy Policy, please contact us at Info@prohelpnow.com.
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